Crispy Cones Privacy Policy

Last Updated: April 29, 2025


This privacy policy (“Privacy Policy”) covers the data collection and processing activities of Crispy Cones, LLC (hereinafter “Crispy Cones,” “we,” “our,” or “us”). This page is intended to act as a Notice at Collection (where required by applicable law) and includes information such as the categories of personally identifiable information (“Personal Information”) we collect, the purposes for which we use it, how it will be shared, and more. It applies when you access and/or use the Crispy Cones website (https://www.thecrispycones.com/), the Crispy Cones mobile application, or any other site or application where this Privacy Policy is posted (the “Sites”), or if you avail yourself of any of our services, including by visit any of our locations, purchasing our products, or communicating with us in any matter (collectively our “Offerings”). The Sites and our Offerings are hereinafter collectively referred to as our “Services.” 

Please carefully read this Privacy Policy so that you will fully understand how your Personal Information will be treated. From time to time, we may change this Privacy Policy – please see the “CHANGES” section below for more.

By accessing, using, or availing yourself of our Services, you are consenting (where allowed by applicable law) to the practices described in this Privacy Policy as well as our Terms of Service, incorporated here by reference. 

CATEGORIES OF INFORMATION WE COLLECT

Typically, the Personal Information we receive comes when you interact with us directly. We collect Personal Information that you voluntarily provide when you use or access the Services, including when you purchase products or services, contact us with inquiries or product / service feedback, or create an account with us. We may also automatically receive certain information about you when you interact with our Services.

This information may include your name, email address, billing or shipping address, telephone number, payment information, and/or details relating to your purchase. We may also process any information you choose to provide us with in applicable communications, including those regarding our Services or feedback on our Services. We may also collect information such as your email or other contact information for marketing purposes. When you choose to create an account with us (where applicable) or participate in other services, programs and/or promotions, you may also provide us or third parties we work with information such as an email or physical address, phone number, birthdate, account credentials, and/or any other information that we request or collect in order to effectively administer those accounts and programs. We may also process any information you choose to provide us with in connection with those accounts and programs, including saved favorites, account notes or entries, event information, and more.

If you participate in our SMS Messaging program (“SMS Messaging Program”), we may collect Personal Information such as the content of any text message responses to us, any user or screen name you may provide, and/or your opt-out preferences. We may also collect Personal Information such as device availability for messaging, messaging history, your carrier, the country associated with the phone, message delivery status, and/or message error codes as part of the SMS Messaging Program. Please see our Terms of Service for further details regarding use of the SMS Messaging Program. Personal Information obtained through the SMS Messaging Program will not be shared, sold, or rented to any third parties for their marketing purposes.

If you are accessing applicable Services from a computer or a mobile device, you may be asked to share your geolocation information with us. If you agree to the collection of location data, in most cases, you will be able to turn off such data collection at any time, including by accessing the privacy settings of your computer, browser, or mobile device.

If you apply for a job or business relationship with us (where applicable) you may be asked to provide more detailed Personal Information which will be specified at the point of collection and that we will use to evaluate your qualifications for applicable openings or positions. If you as an individual reach out to us in a business capacity, we may also process any information you choose to provide us with (such as your name and contact information).

We may automatically receive certain information about you when you interact with our Services. This may include IP address, browser type, information about your operating system or network, internet browsing data such as what websites, ads, or search terms referred you to our website, how you engage with our Sites, marketing, or communications, your transaction history, and your general location. This information helps us understand how you use our Services, particularly our Sites, and gives us the feedback we need to improve them. It may also be used to enhance our ability to serve you and for analytics or marketing. For additional information, you may see the subsection “Cookies and Other Technologies” below.

Cookies and Other Technologies

When you visit our Sites or access applicable Services, we and/or third parties we work with may send cookies to your device or leverage various similar technologies including website applications, pixels, beacons, tags, etc. (hereinafter collectively “cookies”) to serve you. We and/or third parties may also use cookies to collect information. By using the Services, including the Sites, you consent (where allowed by applicable law), to the use of cookies (including related technologies) as set out herein.

While the exact cookies can change from time to time, the applicable categories of cookies used by us or those we work with (collectively “we” or “us” for the purpose of this list) may include cookies that:

  • Are essential to the operation, functionality, legal compliance, and/or security of our Services;

  • Facilitate our business functions, including data management, diagnostics, and/or analytics;

  • Help to improve the performance and/or security of our Services;

  • Allow us to obtain product reviews or communicate with you, as well as to test the efficacy of those communications;

  • Allow us to facilitate advertising, to measure or test the efficacy of advertising, and/or to provide you with advertising relevant to you;

  • Remind us who you are and help us to better understand, track, and save your preferences and purchase history;

  • Help us better understand your use of our Services, including how you interact with the Sites and/or what websites, ads, or search terms referred you to the Sites; or

  • Help us better understand how you access our Sites, your general location, and/or to distinguish between different visitors to the Sites.

You may be able to opt out of the application of some of these cookies, as discussed in the “Right to Opt-Out” section below. In addition, the help function of your browser likely contains instructions on how to manage cookies on your device. If you choose not to receive cookies, we may not be able to provide certain personalized services to you.

Crispy Cones’s website is hosted by Squarespace, and Squarespace may choose to use its own cookies to collect data. Crispy Cones is not responsible for these cookies, but they may be viewed here: The cookies Squarespace uses. Squarespace may also use automated decision-making to conduct risk and fraud screening.

Crispy Cones is not responsible for any Personal Information collected by third parties’ cookies from sites other than Crispy Cones’s own.

Sensitive Personal Information

We may collect sensitive Personal Information. What is considered “sensitive” Personal Information depends on applicable law(s) but may include your precise geolocation, account credentials, information about your religious beliefs, health data or genetic data, and more. We or third parties we work with may process information such as account information and passwords or your geolocation to provide the Services that you have requested. We do not disclose or collect your sensitive Personal Information for any other purposes, nor do we collect or process it with the purpose of inferring characteristics about you or other consumers. How to limit and/or opt-out of processing of sensitive Personal Information, if applicable, is addressed below in the “YOUR PRIVACY RIGHTS” section.

USE OF YOUR PERSONAL INFORMATION

We use Personal Information to provide and improve our Services to you and other consumers. In so doing, we anticipate using information in any of the following manners:

  • To provide the Services you have requested;

  • To facilitate and process consumer transactions and interactions with Crispy Cones;

  • To communicate with consumers regarding Crispy Cones products and services;

  • To improve the security, functionality, and use of our Services, including the Sites;

  • To register and maintain an account for you, where applicable;

  • To market Crispy Cones products and services, including through personalized advertising, products or services, and/or communications;

  • To promote and administer Crispy Cones consumer programs and other activities; 

  • To help us understand consumer preferences, concerns, and trends, including through internal statistics and functions;

  • To comply with applicable legal requirements and industry standards;

  • In other ways which are disclosed at the time you voluntarily provide such information (such as for promotions, etc.).

Please also note that several of these uses are administered by or with third parties and therefore may also be subject to the separate policies, terms and conditions of the applicable third-party provider. This is addressed further below, including in the “SHARING YOUR PERSONAL INFORMATION” and “THIRD-PARTY SITES AND SERVICES” sections. Crispy Cones is not responsible for any Personal Information collected by third parties from sites or services other than Crispy Cones’ own.

Where you have an account with us, some of the information collected for the above purposes may be tied to that account. We may link information we have collected, including your contact information, transaction history, preferences, etc., to your account to provide us with analytics, improve our services, and provide you with more personalized experiences.

Information Retention

We strive to retain Personal Information only as long as is reasonably necessary to fulfill the purposes for which it is collected, including the fulfillment of purchases, consumer services, and/or our own internal statistics and functions. 

SHARING YOUR PERSONAL INFORMATION

Personal Information we process may be shared with and/or stored by third parties to help us provide the Services and/or use your Personal Information as described above. For example, we may provide some of your Personal Information to a third-party delivery service in order to have your order delivered. Or, as you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience. We may also share information with Squarespace, our hosting provider for this website, so that they can provide website services to us. For more information, see, e.g.,  https://www.squarespace.com/privacy/.

We may also share information with third-party providers for reasons such as the following:

  • To facilitate and improve our business functions, including the operation and security of our Services, payment processing and encryption, provision of consumer services and/or accounts, and/or for data management and storage;

  • For assistance with communications, product reviews and feedback, and/or marketing purposes, including to help us better understand consumer preferences, concerns, and trends;

  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, comply with applicable laws, investigate fraud, or respond to government request(s), and such disclosure is not otherwise prohibited by law;

  • To any other third party with your prior consent to do so;

  • If Crispy Cones is involved in a merger, acquisition, or sale of all or a portion of its assets, which change you will be notified of as necessary under applicable law(s); or

  • As otherwise required by law.

Some of this sharing may be facilitated by cookies or related technologies, which are discussed in more detail above in the “Cookies and Other Technologies” section. Crispy Cones does not sell Personal Information to third parties for monetary consideration. However, there may be situations in which you have the right to opt out of certain sharing of your Personal Information. For more information see the “Right to Opt-Out” subsection below.

Personal Information obtained through the SMS Messaging Program will not be shared, sold, or rented to any third parties for their marketing purposes.

Right to Opt-Out 

We do not sell Personal Information for monetary consideration. Where applicable laws define the “sale” of personal data more broadly than as an exchange for money, or if it is shared with a third party for cross context behavioral advertising or targeted advertising, you may have the right to opt out of the sale, share, and/or renting of your information by reaching out to us at support@thecrispycones.com or here: Do Not Sell or Share My Personal Information.

For more information about how targeted advertising may work, you may be able to visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. Where applicable, you may also be able to opt out of targeted advertising by using the links below: 

  • Google:  https://www.google.com/settings/ads/anonymous  or https://tools.google.com/dlpage/gaoptout

  • The Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/

  • Network Advertising Initiative: https://optout.networkadvertising.org/?c=1

We note that these and other third-party links included herein are not in our control – see the next section for more on this.

For more information on how to opt out of our SMS Messaging Program, see our Terms of Service.

THIRD-PARTY SITES AND SERVICES

Our Services may contain links to other third-party websites which are not in Crispy Cones’s control and which have their own privacy policies. Crispy Cones is not responsible for these third-party sites. You visit them at your own risk, and we encourage you to read their privacy policies. For example, you may use a third-party payment option to pay for orders. The privacy policy and practices of that third party payment provider will apply to your Personal Information.

In addition, your browser may already contain cookies placed by third-party sites, including various social media platforms. Crispy Cones is not responsible for the Personal Information such cookies may collect or what they may do with it. Nor is Crispy Cones responsible for any Personal Information collected by third parties’ cookies from sites other than Crispy Cones’ own.

YOUR PRIVACY RIGHTS 

We strive to process your Personal Information in accordance with applicable data privacy laws, which create a variety of privacy rights for covered consumers. These rights may include:

  • The right to know about Personal Information collected in connection with you;

  • The right to access your collected Personal Information;

  • The right to have your Personal Information deleted (though some exceptions may apply);

  • The right to have your Personal Information rectified or corrected (if inaccurate);

  • The right to data portability;

  • The right to restrict use or processing of your Personal Information, including to limit use and disclosure of sensitive Personal Information where applicable;

  • The right to opt-out of (a) the sale or applicable sharing of your Personal Information and/or (b) any applicable automated decision-making or profiling; and

  • The right to withdraw consent, where applicable. Withdrawing your consent will not affect the lawfulness of any applicable processing of Personal Information conducted in reliance on other lawful grounds other than consent and/or prior to your withdrawal.

Your rights may also include the right to non-discrimination. Crispy Cones will not discriminate against you because of your exercise of your data privacy rights.

To exercise any of your data privacy rights or to learn more about them (including which rights are applicable in which areas or states, such as Colorado or California), please contact (or have your authorized agent contact) our data privacy team at the contact information in the “CONTACT US” section below.

Upon receiving a data privacy rights request, and depending on which right(s) you wish to exercise, we may ask that you provide sufficient verifying information. This may be done, for example, by asking you to confirm information that you have already provided to us. If your request is denied or if you feel that your Personal Information has not been handled appropriately according to applicable law(s), you may be able to appeal that decision. To do so, please include “APPEAL” in the subject or attention line of your email and/or written communication. For more information, contact us as set out below.

DO NOT TRACK

Some web browsers incorporate a “Do Not Track” or similar feature that signals to websites that you visit that you do not want to have your online activity tracked. We do not currently actively respond to "Do Not Track" browser signals. To find out more about “Do Not Track,” you may wish to visit http://www.allaboutdnt.com.

PRIVACY FOR CHILDREN

Our Services are not directed to or intended for use by children or minors as defined by applicable law (hereinafter “Minors”). We do not knowingly sell or share information from Minors. If it is determined that Personal Information has been inadvertently collected on any Minors without the necessary consent, we will immediately take steps to ensure that such Personal Information is deleted, or, in the alternative, that the necessary consent is obtained for the use and storage of such Personal Information. Any Minors must seek and obtain parent or guardian consent to use the Services. If you believe that we might have inadvertently collected any Personal Information from or about a Minor, please contact us as set out below.

By using our Services, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence.

SECURITY

We maintain administrative, technical, and physical safeguards that are intended to protect the Personal Information we process from accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse and/or any other unlawful form of processing. However, no security measure or method of data transmission over the Internet is completely secure. Although we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee absolute security. By accessing or using the Services, you agree to release us from any and all claims arising out of unauthorized use of your information (where allowed by applicable law).

Our store is hosted by Squarespace. They provide us with the online e-commerce platform that allows us to offer our Services to you through this website. For more information regarding Squarespace’s practices, see, e.g., https://www.squarespace.com/measures, https://support.squarespace.com/hc/en-us/articles/223007208-Protecting-your-privacy-and-security-at-Squarespace, and https://www.squarespace.com/privacy/.

OUTSIDE THE UNITED STATES

This Privacy Policy is intended to cover collection of information from residents of the United States and is not intended for consumers located outside the United States. If you are accessing the Sites or our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By accessing and/or using the Service you agree to this transfer (where allowed by applicable law).

CHANGES

We reserve the right to update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. If we make material changes to our practices, we will indicate them here as required by applicable law and we may also notify you elsewhere if required by applicable law.

Where allowed by applicable law, your continued use of the Sites and/or our Services constitutes your acceptance of this Privacy Policy.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to exercise your rights or make a complaint, please contact us by e-mail at support@thecrispycones.com, by phone at (208) 479-7238, or at the following address:

CRISPY CONES, LLC

STE 101

3878 JAKE WAY

REXBURG, ID 83440-3667